Patient’s voice: Bridging the relationship to improve medication adherence 

Heidi Floyd shared her personal experiences as both a breast cancer patient and caregiver for her mother, who also faced breast cancer. Through her touching story, Heidi Floyd emphasized the critical importance of building a strong patient-doctor relationship, where patients feel empowered to advocate for their own care. She highlighted the need for healthcare providers to create a welcoming and inclusive environment in which patients feel valued and heard at every touchpoint, from the front desk to the doctor’s office. For healthcare teams, Heidi Floyd advised fostering better communication and trust by demonstrating empathy, actively engaging with patients, and asking thoughtful questions. She encouraged patients to be proactive in their care, to ask questions, and to not be afraid to speak up if they have concerns or need clarification.

Watch the video to hear the patient’s perspective on the importance of cultivating a collaborative and supportive patient-doctor relationship, enhancing medication adherence, and improving overall healthcare outcomes. ​

Ms. Heidi Floyd